Reservation Policy

 

Reservations

When booking online, our team will respond to your request as soon as possible. Please allow up to 24 hours for a response during busy periods. If your enquiry is for today or you require urgent confirmation please telephone the restaurant directly on (02) 8884 2828.

Reservation Timings

Service periods:

Restaurant
Lunch 12pm – 4pm (Friday only)
Dinner 6pm – 10pm (Thursday, Friday, Saturday)

Bar
Lunch 12pm – late (Friday only)
Dinner 4pm – late (Thursday, Friday, Saturday)
Later lunch reservations from 2pm to 4pm are booked on a limited dining time of 2 hours, as the table is rebooked for dinner service.

 

Reconfirmation

We will reconfirm your reservation within the week of your booking. If you think you may be unavailable, please contact us on (02) 8884 2828 or sarinos@momentohospitality.com.au

 

What do I do if I am running late for my reservation?

It is important to let us know if you are running late, as your table may be booked for another reservation after your seating. Please call us to advise delay; otherwise we will hold the table for a period of 15 minutes.

 

Seating Requests

Sarino’s will do its best to accommodate all seating requests, which are always noted at the time of the booking. However, preferred seating is not guaranteed. All allocations are dependent on reservation date and number of guests. Priority is given to those who book in advance. We will not disclose table allocations prior to arrival; however, will contact you if we have major concerns.

 

Bar Area – Can I enjoy a drink at the bar before my meal?

We encourage bookings and walk-ins for the bar area. There is a bar menu available as well as the extensive wine and cocktail list. For bar bookings for 10 guests or more, contact our reservations team on (02) 8884 2828.

 

Wine Decant Service

We have a select wine list available as part of our special decant service, if you are interested in ordering any of these wines, we will decant these wines for you before your event for the best wine experience. To organise please contact the venue on (02) 8884 2828 or sarinos@momentohospitality.com.au.

 

Cancellation Policy

Credit card details are required to secure bookings of 10 guests or more. Should you need to cancel your reservation within 48 hours of your booking, or if you fail to arrive for your reservation, a cancellation charge of $70 per person will be incurred. Please contact us on (02) 8884 2828 to make any amendments to your reservation.

 

Children

Children are welcome, however no minors are allowed in Sarino’s after 8pm. Please note we have minimal high chairs. If you require space for a pram or a high chair, please let us know and we can accommodate with prior notice.

 

Parking

Mullane’s Hotel / Sarino’s is located opposite Norwest Metro Station. If you wish to drive limited spaces are available and clearly outlined as Mullane’s Hotel.

 

Credit Card Surcharge

Please note a variable surcharge will be applied to all credit and debit card payments.

 

Large Bookings

Absolutely! We would love to host your large group! For group enquiries of 10 or more adults, a reduced set menu is offered. Contact our events team on events@sarinos.com.au or call us on (02) 8884 2828 to discuss your booking or event.

 

Private Dining

Sarino’s features four private dining spaces catering from 6 – 14 people, set menus are available for our private dining experiences and will apply for any bookings of 10 or more adults. To book please contact the venue on (02) 8884 2828 or sarinos@momentohospitality.com.au.

 

Dress Code

Sarino’s dress code in each of our restaurants is smart casual. However, some guests choose to dress more formally, depending on the occasion and formality of the specific restaurant.

 

Food Allergies

Please advise details of guests with food allergies when confirming final numbers. Whilst the Sarino’s team will do their utmost to ensure the said allergen is not in the meals prepared, we cannot guarantee it as our kitchen does use a wide variety of ingredients on a daily basis.

 

Smoking Area

Sarino’s is a non-smoking venue.
Changes to the NSW Smoke-free Environment Act 2000 requires individuals to be at least 4 meters from any venue entrance, meaning guests are permitted to smoke downstairs in the courtyard. Please note, food and drink cannot be consumed in this area.

 

Mailing List – Can I subscribe to your email mailing list?

Absolutely! Please visit mullanes.com.au and sign up to our newsletter, alternatively you can send us an email to sarinos@momentohospitality.com.au. When emailing we do require your request in writing, before this we ask that you read our privacy statement before submitting this request which can be found online.

Once subscribed to our mailing list, you will receive updates on upcoming special events and offers at Sarino’s.

 

Where can I find you on social media?

We would love for you to share your Sarino’s experience online with us! Please follow us to see what’s on at Sarino’s via Facebook @Sarino’s and on Instagram @sarinosrestaurantandbar

 

Gift Certificates – Are gift certificates available?

You can purchase Sarino’s gift cards by contacting the venue on (02) 8884 2828 or sarinos@momentohospitality.com.au

 

Disabled Access – Is your venue wheelchair friendly?

Absolutely! The restaurant is accessible for wheelchairs by a lift and is one level.

 

Cake & Candles – Can you do anything to help mark a special occasion?

Yes, we do, we love hosting special occasions!
With notice on your booking, we can provide a celebratory decorative message (maximum 2 words – i.e “Happy Birthday”) on the guest’s dessert choice.

 

Cakeage

You may bring your own cake however cakes attract a $5 per person cakeage when cut and served as petit fours for the table to share (no garnish). If you would like your cake served as a dessert with ice cream and seasonal berries, the cakeage fee is $10 per person.